The financial and commercial service provider Ecobank Ghana has launched its Customer Service Month with a focus on more innovations and improved customer service engagements with clients.
Meanwhile the customer Service week has seen several institutions especially those in the banking sector renew their resolve to serve customers better as the financial sector scored a C in a 2018 Customer Service Index.
Speaking to customers at the event, Executive Director in charge of Finance for Anglophone West Africa Edward Nartey Botchway said “ECOBANK is very interested in the customer. Our Corporate Social Responsibility (CSR) and other impact led interventions are but examples of how much we cherish our clients and customers.
Internet banking services have evolved over the years and customers are now spending less times at banking halls. We have taken this up to be ahead of the market in ensuring seamless customer-friendly experience,” he added.
However, Group Chief Information Officer, Dr Tomison Fashima has been detailing the various internet safety modules to protect customers from cybercrime.
He said, “Online security of clients is of great importance to us. That is the main reason why we continue to introduce artificial intelligence to ensure clients are secured in all levels of internet and virtual banking.”
Consequently, Ghana was ranked C for an average performance in the area of customer service relations in a 2018 Customer Service index. The ranking, which tackled eight sectors of the economy also saw Ghana’s public sector score a grade F.