Airtel Zambia Plc has opened an additional 11 new shops bringing the total number of stores to 28 across all ten provinces.
The new shops that have been opened are based in Mufulira, Chirundu, Mazabuka, Kalulushi, Lundazi, Kaoma, Sesheke, Choma, Kafue, Mpika and Mkushi.
The opening of the new shops is in line with Airtel’s commitment to bring its products and services closer to its customers for a greater customer experience as well as have quick and easy access to services including digital financial services through Airtel Money.
Speaking about the newly opened shops, Airtel Managing Director, Apoorva Mehrotra said he is confident that with the opening of the shops more products and services will be accessed including Airtel Money services which are helping push Government’s 7th National Development Plan of enhancing the digital financial services agenda.
“We are excited about this new phase that we have embarked on and this is testament of our continued commitment to ensuring easy access to all our products and services particularly in the rural areas. This ambitious store opening programme complements Airtel’s 4G 100% network expansion across the country,” Mr. Mehrotra said.
Adding: “Our expanding footprint of stores in Zambia provides a link to vital services, including Airtel Money. In line with our vision of enhancing financial inclusion, customers can visit our shops to load money onto their phone or withdraw cash. We are delighted to bring our services closer to the communities we serve and very much look forward to welcoming the customers”.
The 11 new shops were all opened simultaneously yesterday by the regional business managers in low-key ribbon-cutting ceremonies, given the current COVID-19 restrictions.
Speaking at the Mpika shop opening ceremony, Zonal Business Manager, Mwansa Nchinkulo said: “Our customers are a priority to us and therefore the opening of all these shops including Mpika is to serve our customers in a unique way. We want our customers to access all our products and services in an easy way as well as be able to give us feedback on various issues from time to time.”