Agricultural Development Bank promises to do more to improve on service quality
The Agricultural Development Bank has indicated it will continue to work hard to improve on its service delivery to customers.
A recently published Chartered Institute of Marketing (CIMG) 2021 Customer Satisfaction Index Report indicated that the bank’s customers were not happy with the service delivery of the bank, but ADB has pledged to improve on its customer services.
“The results of the survey and in particular the open feedback is well acknowledged and will help us improve our operations and provide a more customer-centric banking services,” it said in a statement.
The statement added “the survey will further improve on the bank’s feedback policy and further improve on the development of its products and services”.
The bank has since 2020 initiated and implemented an Integrated Management System – which includes Quality, Information Security, Business Continuity and Service Management Systems, aimed at enhancing its service quality delivery.
In addition, ADB has established the Security Operations Centre (SOC) in line with the Regulators Cyber Security Directive, targeted at ensuring security and timely response to threats involving customers, among others.
Related Posts
Genesis Energy,Desert Tech. announce clean energy alliance
Genesis Energy Holding, a Pan-African leader in clean energy infrastructure, and Desert Technologies Industries Factory CJSC, a Saudi-based…
By
Mouka reaffirms raw material leadership in Africa
Mouka, Nigeria’s leading manufacturer of quality sleep solutions and a proud member of the Dolidol International group, has…
Agboola advocates stronger cross-border infrastructure
Flutterwave CEO and Founder, Olugbenga “GB” Agboola , has called for accelerated investment in Africa’s cross-border payment infrastructure…
Munga increases stake in Equity Group by over $1.2m
Equity Group founder, Peter Munga, has made a strong return to the lender’s shareholder register, purchasing 3.64 million…
Gallery
