First Bank Upgrades Mobile banking App to Enhance Customer Experience

Nigeria’s premier and leading financial services provider, First Bank of Nigeria has announced an upgrade of its mobile banking application, FirstMobile, with new and improved features to enhance mobile banking experience for customers.

According to the bank statement, it revealed that the mobile banking app has been redesigned with improved security and self-service features to ease navigation capability and proficiency of customers.

“Its unique cool blue colour background gives it a more appealing interface for customers to enjoy a unified and streamlined banking experience whilst going about their day to day activities.

“FirstMobile is now embedded with a card protection service for customers to enable and disable cards on channels, account switch off as well as second-factor authentication and device registration.

“With the upgraded FirstMobile, customers can remotely initiate the request for a new debit card as well as the replacement of a lost or damaged one, whilst managing activities on their card and account, thus balance enquiry and statement, amongst others.

“The biometrics for transactions is another innovative security upgrade on the application to validate transactions. This feature includes fingerprint for transactions, allowing the customer to use his or her fingerprint to consummate all transactions”.

It added that, other new features of the app include frequent transaction, dashboard flexibility and personalisation, smoother transaction experience and improved beneficiary management.

“With the frequent transaction feature, the user is able to easily access his or her frequently completed transactions – airtime, transfers and bill payments and re-initiate such with the clicks of a button.

“This is an additional menu which can easily be accessed from the dashboard. Airtime top-up and data purchase have also been improved, as customers are able to select phone numbers directly from their phone contacts.”

Speaking on the development, FBN Group Executive, e-Business & Retail Products, Chuma Ezirim, said, “The upgraded FirstMobile is built to reflect FirstBank’s resolve at reinforcing the digitisation of our payment systems, whilst putting our customers at an edge to conveniently meet their everyday needs at any time, irrespective of where they are. Indeed, this upgrade makes the application new, as it is designed to suit the social pattern and lifestyle of our customers.

“With over 3.7million active users on FirstMobile across android and ios devices, we remain steadfast at regularly reinventing our services on the App with dynamic and innovative capabilities to resonate our focus to deliver state of the art digital solutions to all our customers at all times, irrespective of where they are.”