Kenya: Airtel launches a new outlet in downtown Nairobi to enhance its money services

Airtel Kenya has inaugurated a new store in Nairobi’s bustling CBD. Situated on Gaborone Road, adjacent to Nairobi Textiles, this new outlet expands Airtel’s network to over 2,600 locations nationwide.

The new store serves as a pivotal hub for Airtel Money agents in Nairobi’s downtown area, offering convenient access to purchase and manage float balances. Beyond this, the shop provides a wide array of essential services, including wholesale airtime distribution, sales of 4G and 5G broadband devices, Pocket MiFi units, SIM cards, SIM swap services, and registration for Airtel Money, Paybill, and till numbers. It also facilitates cash deposits and withdrawals.

Speaking at the launch of the shop, Airtel Kenya’s CCO, Aashish Dutt asserted, “This strategic shop, which is our 69th outlet, underscores our commitment to enhancing the accessibility and efficiency of Airtel Money services. By scaling up the purchase of Airtel Money float, we are empowering our agents to better serve customers, ensuring a seamless and reliable experience for all.” He further highlighted the essence of enhanced customer experience that the shop will provide, stating, “Our customers in the downtown Nairobi CBD will now have the opportunity to have their queries resolved effectively in person without the worry of navigating the busy streets.”

Airtel is currently on an aggressive network expansion drive. With the rising need of access to its products and services, the company is continuously growing its customer service footprint. With over 5000 Airtel Money agents across the Nairobi Metropolitan, Airtel seeks to enhance its mobile money offerings for businesses and individuals in the CBD.