New app promises to bridge online payment, trust gap

A newly unveiled app, PayConfidence (PayC), promises to address trust issues in the e-commerce space and raise the confidence level in the virtual world.

PayC, which is already available for download on Google Play and Apple Store, provides a seamless interface between merchants and buyers.

Working with Squad, a GTCO payment solution, shoppers pay for ordered items or services but the money is held by the platform and only released to the service provider or merchant after a satisfactory transaction is confirmed.

Where there are conflicts, the Founder/ Chief Executive Officer of PayConfidence Limited, Austin Onwughai, disclosed at the unveiling, the resolution between parties takes five days and could be extended three times, increasing the allowable resolution period to 20 days.

He said the app addresses the major challenge (trust) that militates against the growth of e-commerce and virtual trading across the world. He added that the app is non-platform dependent.

He also noted that the company does not collect any data from users beyond email and phone numbers for analysis. The company’s payment partner, he said, holds sensitive data.

“With the application, we have come to solve the problem of trust in our online marketing space. PayC is an app that allows you to open up to do business regardless of location. It is an app that is not platform-dependent. You don’t have to be on Jumia, Konga or any other platforms to use PayC. Anybody that buys or sells can make use of the app at any time. It has the potential to increase people’s participation in online transactions.

“Unfortunately, a major drawback in online/social commerce in Nigeria is the trust gap between buyers and sellers. The majority of online sellers fail to consummate their deals at the point of payment for fear of cash on delivery fraud. While buyers complain that what they ordered is not what they got, payment has been made.

“With PayC mobile app, buyers can now pay any merchant for goods and services, using the seller’s merchant code. PayC will then notify the seller of the payment to enable them to initiate the delivery. Once the buyer receives the goods and confirms the delivery, PayC credits the seller with the deposited funds.”” Onwughai said.

Source: The Guardian, Nigeria