Ghana: ECG embarks on meter replacement in Tema

The Tema Region of the Electricity Company of Ghana initiates a large-scale meter replacement project, upgrading customers to remote-enabled prepaid meters, eliminating the need for intermediaries.

The project’s objective is to replace existing prepaid meters requiring card-based credit loading. The new smart prepaid meters, without the need for cards, allow customers to load credit directly onto the meter after purchase.

The Tema Regional PRO for the Power Distributor, Sakyiwaa Mensah, indicated that “the project will cover customers using older versions of prepaid meters within the Tema Metropolis, Prampram, Afienya, Nungua, and Ashaiman areas.” She also added that these replacements do not cost the customer, even if it will include possible re-routing.

The Marketing Officer for ECG Tema Region, Nii Kwei Codjoe encouraged customers to be alert and not succumb to any possible fraud issues as “unscrupulous people often call unsuspecting customers whenever such projects are being worked on, in an attempt to cause fraud.”

He emphasized that ECG no longer accepts field payments, emphasizing the organization’s transition to a cashless system. All transactions must now be conducted digitally with the organization and not in person.

Customers previously used postpaid meters before the transition to prepaid meters.

The ECG Team indicated that as technology is growing and changing, the company is positioning itself to change with the times, adding that the smart prepaid meters being deployed will also bring more convenience to customers as instances of missing cards and a need to replace these cards will be a thing of the past.

The ECG team urged the public to cooperate with their field workers, encouraging them to ask questions if uncertain and request ID cards when needed.