Airtel Uganda, CarlCare collaborate to boost Customer Device Support

Airtel Uganda and CarlCare have collaborated to alleviate customers’ challenges when their devices falter, disrupting their daily lives and causing frustration about where to turn for reliable help.

This collaboration is to provide reliable device assistance, emphasizing customer satisfaction and support.

Speaking at the partnership launch, Joweria Nabakka, Director – Customer Experience at Airtel Uganda noted, “As someone deeply immersed in the world of technology, I’ve personally witnessed firsthand the challenges our customers face when their devices falter. It’s not just about the inconvenience; it’s about the disruption to their daily lives and the frustration of not knowing where to turn for reliable help. A transformative solution born out of our commitment to enhancing the customer experience is today’s partnership with CarlCare. This collaboration isn’t just about fixing devices; it’s about rewriting the narrative of customer support in the digital age.”

“Through CarlCare’s network of service centres staffed with skilled technicians, we’re offering our customers more than just a quick fix – we’re providing peace of mind. Together, we’re turning moments of frustration into opportunities for connection and resolution. Our partnership with CarlCare isn’t just a response to a problem; it’s a testament to our shared commitment to customer satisfaction and loyalty.”

Mr. Okiror Peter James, General Manager at Carlcare, states that they are collaborating with Airtel to ensure the telecom sector continues to inspire “The Reason to Imagine” as an enabler of young people’s dreams and ambitions.

He added, “This is not simply about quick phone repairs, free service for a year, supplying genuine spare parts or installations of approved software upgrades compatible with Airtel services. No, it’s about guaranteeing the joy of connecting with loved ones, the convenience of transacting and the reliability of doing business.