African banks prioritize exceptional service for Customer Service Week 2025

As Customer Service Week 2025 unfolds, leading African banks are uniting to honor their customers under the theme “Mission: Possible,” emphasizing trust, teamwork, and exceptional service. From Nigeria to Ghana and beyond, institutions like Access Bank, Equity Bank, Zenith Bank, First Bank of Nigeria, CalBank, and I&M Bank are rolling out heartfelt initiatives to celebrate their clients’ loyalty and drive innovation in customer experience.

First Bank of Nigeria Ltd. embraced the “Mission: Possible” theme to deepen customer connections. The bank is engaging clients to gather feedback and enhance services, ensuring every mission is achievable through trust and teamwork.

Olusegun Alebiosu, Managing Director/Chief Executive Officer, First Bank of Nigeria, stated:
“On behalf of the board and management of the bank, I would like to thank you for your support and patronage for our business, which indeed has contributed to our success over the years. As we celebrate Customer Service Week 2025 with the team, mission possible.”

Alebiosu, “We are thankful for the trust you have placed in us at First Bank. We are committed to making your business and financial aspirations possible. Rest assured that our team works tirelessly to drive possibilities and deliver a customer service, always keeping you at the heart of our business.

Our promise to you is to continually keep you fast, ensuring that every engagement with us is seamless, efficient, and tailored to your needs. We are happy to serve you and look forward to continuing to make a positive impact in your lives. Thank you for choosing us.”

This October, we celebrate a mission that has been 10 years in the making. From day one, our goal has been simple: to help. To show up with care, solve with speed, and serve with heart.
And for 10 years, you’ve made that mission possible, a decade of help. A future of more, more smiles, more solutions, more reasons to keep going. And this Customer Service Month, we are celebrating you.
The reason we keep showing up. Visit any of our branches for a free photo shoot and Eastland copies all month long. Pose, smile, and celebrate with us.

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Access Bank is spotlighting its customers as the heart of its mission, pledging to redefine exceptional service daily. “Your loyalty inspires us to deliver the extraordinary,” the bank shared, committing to raise the bar in customer satisfaction across its operations.

Equity Bank Limited reaffirmed its dedication to powering customers’ ambitions, from digital banking to business financing. “Thank you for allowing us to serve you,” the bank stated, highlighting its role in supporting clients’ growth at every step.

Zenith Bank Plc joined the celebration with a vibrant message: “Happy Customer Service Week from all of us!” The bank emphasized its ongoing commitment to making every customer interaction seamless and impactful.

In Ghana, CalBank PLC marked the week with Laurinda Addy, Head of Customer Experience, joining staff and customers at the Labone Branch to share smiles and collect insights. “Your experience is our priority, today and every day,” Addy said, reinforcing CalBank’s customer-first ethos.

I&M Bank Ltd. celebrated its 10th anniversary alongside Customer Service Week, with Esther Dokuwaa Ofosuhene, Head of Customer Experience, thanking clients for a decade of partnership. The bank highlighted its commitment to seamless, personalized service across branches and digital platforms, turning ambition into progress.