FirstBank Unveils Virtual Account Opening for Customers

Nigeria’s premier and leading financial services provider, First Bank of Nigeria Limited has announced that it has reinforced its technology infrastructure to enable anyone in the country open an account at the bank through their mobile phones, without visiting any of its branches nationwide.

According to the financial services provider, its investment in its mobile banking infrastructure was in furtherance of the need to deepen financial inclusion in the country, enabling account opening to be carried out on its *894# USSD banking, FirstMobile (self-service telephone banking), its website, as well as its staff.

Others channels, according to a statement, are through the Direct Sales Executive (DSE) application installed on their mobile phone, ATMs and the bank’s over 55,000 FirstMonie Agents spread across the country.

“Opening an account with FirstBank through any of these means is seamless, convenient, fast, and user-friendly.

“The DSE App is an end to end encrypted mobile application installed on the phone(s) of FirstBank staff which enables them to open an account for to-be customers.

“Upon the completion of the account opening process via the DSE App, the customer is notified of his or her account number through a text message on the mobile phone used to register the account.

“With FirstBank’s *894# USSD banking, various banking activities are carried out on a mobile phone – across the four major GSM network operators in the country – without the use of the internet.

“To open an account via this means, dial *894# then select ‘open an account’ to provide the information required or by simply dialling *894*0#,” the bank stated.

The bank currently has over 9.5 million of its nearly 20 million customers on its USSD banking platform.

It stated that its FirstMonie Agent Banking is an agent banking initiative designed to take banking closer to people, thereby bridging the gap between the banked and unbanked.

According to the Group Executive, e-Business & Retail Products, First Bank of Nigeria, Chuma Ezirim, “beyond opening an account in any of our over 700 branches, we are delighted with the investments at reinventing our business processes over the years, especially with the use of technology.”

He added: “This has been critical to staying relevant in the industry for over 126 years and being the financial partner of the first choice to all our customers and Nigerians, irrespective of where they are.”