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Ghana: FBNBank revolutionizes customer experience with advanced banking software

FBNBank Ghana has introduced cutting-edge banking software to elevate customer satisfaction and establish a new standard of excellence in the Ghanaian banking sector.

The adoption of the latest banking software, Finacle 11x, symbolizes a substantial investment in technological advancement and innovation. This underscores the bank’s dedication to providing its valued customers with seamless, secure, and tailored banking solutions. Supported by state-of-the-art technology infrastructure, this upgrade ensures not only optimal performance but also the capacity to deliver unparalleled banking experiences to customers.

The software features a modern interface meticulously crafted to deliver a smooth banking journey across various channels, encompassing online platforms and in-branch services. FBNBank has placed paramount importance on safeguarding the security and privacy of its customers’ financial information. Through the latest software, the bank integrates robust security protocols and cutting-edge encryption mechanisms to fortify defenses against cyber threats and unauthorized access, ensuring peace of mind for all customers.

Commenting on the very current banking software, the Managing Director of FBNBank Ghana, Mr. Victor Yaw Asante, stated that “at FBNBank, our customers are at the heart of what we do. The introduction of this banking operating software underscores our commitment to delivering world-class banking services that are secure, convenient, and tailored to customers’ needs. Together, let us embrace this transformation towards a more responsive, secure, and future-ready banking experience. I encourage all of us to actively engage on this journey, knowing that our collaborative efforts will steer us towards achieving our banking and finance objectives.”

The Bank’s enhancement of these platforms is in perfect alignment with its overarching objective to emerge as a premier banking institution in the country, dedicated to providing outstanding banking services to its esteemed clientele.

For 28 years, FBNBank Ghana has remained steadfast in its commitment to prioritizing its customers and communities. As a proud member of the First Bank of Nigeria Limited Group, renowned for its exceptional customer service and extensive stakeholder engagement over 130 years, FBNBank Ghana continues this legacy. With a network comprising 24 branches, four service points, and a robust team of over 700 staff members, the bank extends its universal banking services to individuals and businesses across Ghana, reinforcing its dedication to serving the diverse needs of its customers nationwide.

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