Ghana Launches BOSAG to Boost Business Process Outsourcing Sector

In a significant development for Ghana’s business process outsourcing (BPO) industry, the German Cooperation, Ghana Investment Promotion Centre (GIPC), and other key stakeholders officially launched the Business Outsourcing Services Association of Ghana (BOSAG) in Accra.

The launch of BOSAG is part of Ghana’s strategic efforts to position itself as a leading destination for BPO and IT outsourcing (ITO) services in Africa. The global BPO and ITO market, valued at approximately $1.01 trillion annually, employs nearly 43 million people worldwide. Ghana aims to capitalize on this growing market with its competitive advantages, including a substantial talent pool of over 420,000 English speakers, stable internet infrastructure, and reliable power supply.

Speaking at the launch event, Team Leader, Invest for Jobs at the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, John Duti, highlighted the potential of the BPO sector to drive economic transformation in Ghana. “We are aware of how the Philippines has evolved into a global BPO powerhouse, employing over 1.3 million people and generating approximately $30 billion annually. Ghana has the potential to follow suit,” he stated.

The event also saw the official handover of “The GBS Action Plan” to the Government of Ghana through GIPC. This document outlines strategies for leveraging the BPO sector to create jobs and spur economic growth. GIPC CEO Yofi Grant emphasized that the launch of BOSAG and the action plan aligns with the government’s vision to expand the digital sector and harness its potential for job creation and innovation.

Board Chairman of BOSAG, Kojo Afedzi Hayford, urged industry participants to join the association, emphasizing its role in advocating for the BPO sector and showcasing Ghana as a credible outsourcing destination.

The Global Business Services (GBS) Partnership Forum, organized by GIZ under the Invest for Jobs initiative, provided a platform for networking and collaboration among stakeholders to advance Ghana’s BPO and ITO sectors.