Ghana: OmniBSIC Bank enhances customer experience with the relocation of its Kumasi Anloga branch

OmniBSIC Bank, Ghana’s fastest-growing and 2023 Bank of the Year, has moved its Anloga Branch in Kumasi to the City Style Building on Stadium Road Amakom, Kumasi, as part of the bank’s continuous brand enhancement initiative.

The relocation of the Anloga Branch to the City Style Building on Stadium Road Amakom, Kumasi, is designed to enhance the banking experience for customers. This move emphasizes OmniBSIC Bank’s dedication to providing accessibility, ample parking, and a welcoming atmosphere, showcasing its commitment to meeting evolving customer needs. The new branch features upgraded facilities and a modern environment, prioritizing convenience and exceptional customer service.

Eric Evans Abban, Divisional Head for Ashanti and other Regions, in his opening remarks, on behalf of Management expressed the Bank’s dedication to elevating customer service standards. He emphasized that the move symbolizes the Bank’s commitment to exceptional customer service.

“Our primary goal has always been to provide support to our customers, offering them tailored solutions for their individual, family, and business needs”. He added that we recognize that this new beautiful physical office alone cannot make our customer service excellent thus we also ensure that the right staff are selected and trained to serve our cherished customers.”

Rev. Ernest Odame, District Pastor of the Presbyterian Church, KNUST, commended the staff of the Amakom Branch for their dedication to customer service and encouraged them to continue giving their best, emphasizing that exemplary customer service is pivotal to growing the customer base and building a lasting relationship.  Rev. Odame also urged the staff to be proactive and responsive, adding value to customers’ financial journeys.

OmniBSIC Bank has garnered prestigious awards, underscoring its commitment to excellence. Recognitions include Bank of the Year (Ghana Business Awards, 2023), Fastest Growing Corporate Bank in Ghana (Global Banking and Finance Awards, 2023), and top ratings from CIMG 2022 for Customer Satisfaction and Service Quality in both Consumer Banking and Business Banking. These accolades affirm the bank’s dedication to delivering outstanding service and performance.

OmniBSIC Bank’s numerous awards are a testament to its dedication to delivering exceptional financial services and realizing its vision of becoming the premier bank in customer service and value creation for all stakeholders.