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Ghana: Republic Bank upgrades core banking system to better serve customers

Republic Bank (Ghana) PLC has successfully completed a comprehensive upgrade of its core banking system, signifying its dedication to enhancing operational efficiency, security, and customer service delivery.

The new system incorporates state-of-the-art technologies that will streamline various banking processes, ultimately leading to a more seamless and responsive service for all customers.

Speaking on the  milestone,  Chief Information Officer of the bank, Manasseh Afoh, stated that the upgrade of the core banking software provides enhanced digital accessibility, offering Republic Bank customers a more user-friendly and accessible digital banking experience. Thus customers can manage their accounts, transfer funds and conduct transactions with greater ease and efficiency.

Additionally, the core banking upgrade ensures a quicker Turnaround Time (TAT) and more accurate processing of transactions; therefore, contributing to an overall improved banking experience.

On his part, the Project Manager, Emmanuel Amankona, said: “Republic Bank understands the importance of safeguarding its customers’ financial information. The upgraded core banking system incorporates cutting-edge security measures to protect against emerging cyber threats and providing customers with peace of mind when conducting their banking activities”.

Benjamin Dzoboku, Managing Director of Republic Bank, in his comments, reiterated: “Our core banking upgrade reflects our dedication to providing our customers with the best possible banking experience. We believe these enhancements will not only streamline our operations, but also empower our customers with more convenient and secure banking services just as our promise to our customers – We’re the One for You!”

source: thebftonline.com

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