iSON Xperiences, formerly iSON BPO Limited, a leading Customer Experience management company, with strong focus in Sub-Saharan Africa, has emerged the “BPO Company of the Year” at the 2019 Ghana Information Technology and Telecom Awards (GITTA). The award was in recognition of iSON’s commitment to customer service, innovation and excellence in Ghana’s ICT & Telecom industry. The Award was held at the plush Mövenpick Hotels & Resorts, Accra, Ghana on Friday, June 28th, 2019.
GITTA now in its 9th Year, is the most celebrated ICT awards which have grown to be the ‘Oscars ‘of the ICT and Telecom industry attracting the Crème de la crème and top decision makers in the sector, recognizing 54 different categories of related activities.
iSON Xperiences which began operations in Ghana in 2015 has been dedicated to ensuring that its clients are provided with excellent services throughout Ghana and beyond. The award which comes in less than five years since the company began operations in Ghana acknowledges the Company’s outstanding leadership, organizational performance, solution-based products and services, customer focus and innovation in Ghana’s ICT space.
Commenting on the awards, Global CEO, Mr. Pravin Kumar said, “We have made a huge impact since we started operations and we are still impacting businesses with our superior services. This award is a clear affirmation of our focus on creating a distinct customer experience centric organization through provision of optimum technology solutions. We are elated and extremely honoured to receive this award as it confirms that iSON is charting the right path while moving from Call Center services to an experience centre for the end-consumers. It is another testament to our commitment to best practice and compliance”.
Mr. Kumar further pledged to continue to nurture talent and invest in human capital development in order to continually offer the best services to Ghanaians.
He said, “I dedicate this award to iSON’s loyal clients, stakeholders and staff for their relentless contributions towards making iSON BPOthe leading customer experience management provider in Africa. Adding value to our stakeholders and the lives of Ghanaians, especially in communities where we operate, remains a focal point for iSON Xperiences”.
Over the years, iSON Group has been winning series of awards for its role in driving technology adoption in Africa and has taken the lead in driving digital inclusion and providing end-to-end solutions that facilitate the growth and diversity of technology within its markets. It’s Founder and Chairman, Mr. Ramesh Awtaney, has received several awards and commendations for his exemplary role in fostering a truly “Digital Africa”.