Nigeria: Enterprise life leads digital transformation

Enterprise Life is at the forefront of promoting digital adoption within the insurance industry to improve financial inclusion and education for Nigerians.

During a virtual Q&A session titled “Digital Transformation in Africa Insurance,” Funmi Omo, the Managing Director/CEO of Enterprise Life Nigeria, emphasized the vital role of digital technologies in transforming the insurance sector.

Omo detailed how digital platforms, artificial intelligence (AI), machine learning (ML), the Internet of Things (IoT), data analytics, and blockchain technology are revolutionizing traditional insurance models.

Addressing the specific needs of the African market, she underscored the importance of developing user-friendly insurance apps optimised for low-bandwidth connections and offline capabilities, offering flexible payment options, and providing 24/7 customer support.

She emphasised the role of innovative products like AdvantageConnect, the company’s digital insurance platform leveraging geolocation technology to enhance customer interactions and efficiency. “Prospective and existing customers can connect with any of our LifePlanners closest to them, to access a range of services, and receive a tailored policy in less than five minutes,” Omo explained.

Omo also addressed the challenges that traditional insurers encounter during digital transformation, including integrating legacy systems, overcoming cultural resistance, securing the right talent, navigating regulatory obstacles, and ensuring data privacy and security.

“Modernising legacy systems is complex and costly, but it is essential for a more efficient and responsive service,” she noted.

Furthermore, Omo highlighted the transformative potential of AI and ML in expanding coverage to underserved segments by analysing alternative data sources and automating claims processing. She underscored the importance of upskilling employees and fostering a culture of innovation, suggesting the establishment of dedicated innovation labs and cross-functional teams to drive collaborative efforts.

Despite regulatory challenges, Omo pointed out that the rise of insurtech has significantly boosted financial inclusion. She emphasised the significance of balancing innovation with trust to ensure customer confidence and compliance. “Insurers who can strike the right balance between innovation and trust will be well-positioned to thrive in the digital age,” Omo noted.