• Home
  • Business
  • Nigeria: Stanbic IBTC Pensions reaffirms dedication to customer service excellence
Image

Nigeria: Stanbic IBTC Pensions reaffirms dedication to customer service excellence

Stanbic IBTC Pensions Managers has restated its dedication to enhancing customer experience and ensuring greater comfort for its clients in the Federal Capital Territory (FCT).

The company’s Chief Executive, Olumide Oyetan, highlighted the strategic decision made a few years ago to expand the branch network nationwide and transform them into customer-centric experience centers.

He emphasized that the institution has heavily invested in technology and digitalization, ensuring seamless accessibility for clients to reach the PFA whenever needed.

He said, “And since we started on that journey, we have seen enormous results evidenced in increased satisfaction for our clients and positive customer experience across the board.”

Oyetan said, Nigeria’s largest Pension Fund Administrator responsible for managing the retirement fund of over 2 million Nigerians, innovation and excellent customer experience remain some of our key value drivers. Therefore, while we continue to provide innovative and convenient ways for our clients to reach us digitally, and empower them to be able to carry out self-service actions on their retirement savings accounts (RSA) with minimal intervention, we also acknowledge the need for them to periodically meet with us physically to access information and support.

Oyetan underscored that as the nation’s largest Pension Fund Administrator (PFA), overseeing the retirement funds of over two million Nigerians, key drivers for the institution are innovation and a commitment to excellent customer experience.

He pointed out that while the PFA continues to provide innovative and convenient ways for “clients to reach us digitally, and empower them to be able to carry out self-service actions on their retirement savings accounts (RSA) with minimal intervention, we also acknowledge the need for them to periodically meet with us physically to access information and support”.

He said, “For such occurrences, it is important that they meet with us in befitting environments that suit their sensibilities and that make them feel welcome always.”

Also, speaking at the ceremony, the company’s Executive Director, Operations, Charles Emelue, explained that the digital experience project remained a testament to its commitment to exceeding clients’ expectations and offering them platforms for excellence service delivery.

He said, “So, this is a journey, and we are confident that by the time we are through everybody will want to identify with our brand.

Related Posts

Ghana: GCB Bank collaborates with SEHP to support BECE student

GCB Bank, the leading financial institution in Ghana, has once again demonstrated its commitment to community development and…

Nigeria: Afreximbank to train businesses for AfCFTA

The African Export-Import Bank has announced its plan to launch a capacity development program to empower African businesses…

Kenya: Tanzanian firm to acquire Bamburi Cement for Sh23 billion

Tanzania’s Amsons Group, a manufacturing and energy company, seeks to acquire a full 100% stake in Kenya’s Bamburi…

Nigeria: UBA’s GMD named Chairman of CIBN Body of Banks’ CEOs

Group Managing Director/Chief Executive Officer, United Bank for Africa, (UBA) Plc, Oliver Alawuba, has been named the Chairman…

Ghana: Telecel launches the Telecel More Money Promo

Telecel Ghana, a leading telecommunications provider, has unveiled an exciting cash prize campaign called the Telecel More Money…

Ghana: Absa Bank appoints new Managing Director

Absa Bank Ghana LTD has announced the appointment of Edward Nartey Botchway as its new Managing Director, effective…

Ghana: First Africa NGO training focuses on Cybersecurity

To address the rising threat of cybercrime, the Mother of All Nations Foundation, in partnership with Salzic Global…

Comorians celebrates over the transformative road funded by the African Development Bank

The people of the Union of the Comoros have celebrated the completion of a significant road project that…

Ghana: Mastercard fintech forum promotes cybersecurity, contactless payments to drive fintech growth

Mastercard has recently hosted the second annual Mastercard Ghana Fintech Forum in Accra, convening key stakeholders and industry…