Ecobank Nigeria’s new Managing Director reconfirms Customer-Centricity in Ecobank’s Flagship Affiliate – Nigeria

Posted by - September 6, 2018

Patrick Akin Akinwuntan, Managing Director and Regional Executive of Ecobank Nigeria, starts his new role today. The vastly experienced banking professional is passionate about bringing customer-friendly banking services to every household in Nigeria. This means that Nigerians can expect a more customer-friendly Ecobank as well as continued market-leading banking innovation that will make their banking

Ghana’s Famous Boateng grabs Shell Global Customer Excellence Awards

Posted by - August 9, 2017

A 25-year-old Ghanaian, Famous Boateng has been crowned as 2016 Regional and Global Forecourt Service Champion at the Shell Global Smiling Stars Programme in the New York, USA. Prior to this recognition, he was adjudged as the 2016 Best Service Champion for Ghana. These awards make Famous Boateng the first Ghanaian, first African and the

Fidelity Bank Moves to Improve Customer Satisfaction

Posted by - July 31, 2017

Fidelity Bank Plc said it again demonstrated its desire to continuously improve on customer service with the introduction of a personalised self-service feedback system on its Instant banking product -*770#. This initiative, according to the bank, is expected to take its customer service a notch higher. When a customer completes select transactions using Instant Banking