USA: Amazon plans to reduce grouped delivery issues
American multinational technology company, Amazon has announced a program to decrease the possibility of delivery driver errors at stops involving multiple delivery locations, according to a company memo.
Drivers are able to group all packages at a “grouped stop,” such as delivering to several apartments in the same complex, and mark them as delivered. However, this could lead them to miss specific customer delivery notes at the package level, the memo said.
The Risk Aware Delivery program uses previous delivery data, such as repeat issues at a particular address, to prevent a package from being part of a grouped stop when there is high risk for another issue. The program will be live for all Amazon delivery associates, or drivers, by April 17.
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