Coronation Group and FNB Ghana celebrate Customer Service Week

Coronation Group and First National Bank Ghana are marking Customer Service Week with a vibrant celebration under the theme “Mission Possible,” putting customers at the heart of their festivities.

The week kicked off with a lively novelty football match on Saturday, where employees, including some self-admittedly unpolished players, traded suits for sports kits in a spirited display of camaraderie.

“Every awkward pass, every missed goal, every moment of laughter with colleagues—it was all worth it,” a Coronation Group representative shared, reflecting on the match. “This week isn’t about us; it’s about you, our customers. Without you, there is no us.”

The group’s events throughout October aim to express genuine gratitude through meaningful engagement, steering clear of corporate platitudes.

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Meanwhile, First National Bank Ghana launched its Customer Service Week, themed “A Decade of Help, a Future of More…Mission: Possible,” coinciding with the bank’s 10th anniversary in Ghana.

Executive Director Sylvia Inkoom, speaking at the launch, highlighted the bank’s growth since its 2015 entry into the market and its 2020 merger with GHL Bank, transforming it into a full-service financial institution. “Our mission is to make the impossible possible for individuals, families, and businesses,” Inkoom declared.

The bank acknowledged recent service disruptions caused by system upgrades but emphasized their necessity for a stronger digital infrastructure. “The transition brought temporary challenges, but it has laid the foundation for a more secure and efficient banking experience,” Inkoom said, thanking customers for their patience. She assured clients that the platform is now stable, positioning the bank and its customers to “move forward stronger and more connected.”

Throughout October, First National Bank Ghana will host activities across its branches to engage customers, address concerns, and recognize frontline staff. Both institutions are using this global Customer Service Week to reaffirm their commitment to exceptional service, with Coronation Group and First National Bank Ghana placing customer trust and connection at the forefront of their missions.