Glo Selects 25 Operator touch point to boost customer interface in Ghana

Glo Mobile, the Nigerian multinational telecommunications operator has selected a first batch of 25 operators of customer touch points to boost its customer interface network across Ghana.

The telecommunications company has issued letters of appointment to exactly 25 people, representing the first batch of operators to be appointed to take charge of the company’s points of customer contact.

These touch points have been spread across the country and will enable Glo subscribers and new prospects to get served with Glo products and services in a timely manner, without stress.

The new dealer touch points will complement services like SIM sale, SIM swap, phone configurations, purchase of airtime offered to customers in Gloworld shops.

Mr. Isa Omagu, Glo’s Chief Operating Officer said that the deployment of the touchpoints would enable Glo to take its products and services closer to the customer in a much more timely and effective manner.

“We want to ensure that people do not have to move far from their locations before accessing Glo services. Now customers can simply walk into any of our partner touchpoints and get served the same way they would be served in any of our existing Gloworld shops,” he said.

He added that the company was “proud to engage Ghanaian businesses as partners in the provision of services to customers and we are confident that this relationship can only lead on to greater success for both Glo and the owners of these touchpoints”.

To ensure the efficiency of this exercise, a desk has been created in the Glo Customer Care office at the company’s Spintex headquarters to provide round the clock technical support as well as monitor the touchpoints. This is to ensure the continuous maintenance of quality control across all touchpoints, and guarantee customer satisfaction at all times.

A breakdown of the touch points shows Accra has 9 points, Ashanti 4, Western 4, Central 2, Volta 2, Eastern 2, Brong Ahafo 1 and Kasoa 1. The statement from Glo also added that more of such touchpoints would be placed in more locations in different regions across Ghana in the coming months.