Nigeria: CBN Governor approves updated service charter
In a significant step towards enhancing the business environment in Nigeria, Central Bank of Nigeria (CBN) Governor Olayemi Cardoso approves the apex bank’s updated service charter.
This move is in accordance with the Business Facilitation Act (BFA), which directs the bank to streamline operations and improve customer service delivery.
In a statement by the bank, the apex bank governor reiterated the CBN’s “commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable and transparent”.
The newly approved Service Charter, mandated by the Business Facilitation Act (BFA), not only streamlines business processes but also ensures adherence to the directives of SERVICOM Nigeria—an organization dedicated to enhancing customer service delivery in government agencies.
Mr. Cardoso, in emphasizing the commitment of the bank, highlighted its dedication to providing governance that is responsive and citizen-friendly. This commitment revolves around delivering services characterized by efficiency, accountability, and transparency, meeting the expectations of external customers.
The Service Charter serves as a comprehensive guide, delineating the bank’s mandates, vision, mission, and core values.
Related Posts
South Africa: Lula secures over $21m to boost SME funding
South African fintech Lula has secured R340 million (over $21 million) in local currency funding from the Dutch…
ByIfeyinwa Osime appointed Chair of Access Bank board
Access Holdings Plc has announced the appointment of Mrs. Ifeyinwa Osime as the new Chairman of the Board…
Simba Group, LAPO to enhance asset financing for mobility entrepreneurs
Simba Group, the exclusive distributor of TVS Tricycles (popularly known as Keke) and motorcycles in Nigeria, has entered…
Nedbank plans 66% acquisition of NCBA Group
South Africa’s Nedbank Group Limited has announced its intention to acquire a controlling 66% stake in NCBA Group…
Gallery
