Nigeria: CBN Governor approves updated service charter

In a significant step towards enhancing the business environment in Nigeria, Central Bank of Nigeria (CBN) Governor Olayemi Cardoso approves the apex bank’s updated service charter.

This move is in accordance with the Business Facilitation Act (BFA), which directs the bank to streamline operations and improve customer service delivery.

In a statement by the bank, the apex bank governor reiterated the CBN’s “commitment to providing more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable and transparent”.

The newly approved Service Charter, mandated by the Business Facilitation Act (BFA), not only streamlines business processes but also ensures adherence to the directives of SERVICOM Nigeria—an organization dedicated to enhancing customer service delivery in government agencies.

Mr. Cardoso, in emphasizing the commitment of the bank, highlighted its dedication to providing governance that is responsive and citizen-friendly. This commitment revolves around delivering services characterized by efficiency, accountability, and transparency, meeting the expectations of external customers.

The Service Charter serves as a comprehensive guide, delineating the bank’s mandates, vision, mission, and core values.