Head of Retail Banking at First National Bank, Akweley Laryea has announced that complaints from customers to adjust foreign exchange necessitated a critical glance into customer account transactions.
The First National Bank has decided to reverse debit transactions transferred to some customer accounts due to transactions activated by a cryptocurrency exchange.
Mrs. Laryea affirmed that the bank quickly had to confront partners to verify the nature of the complicatedness associated with the transactions after taking a review of customer complaints.
“These customers transacted in Ghana cedis, and that is how they paid for the transactions. The process however required a multi-currency settlement and we are still engaging our partners to resolve this amicably” she said.
As part of resolving the issue, all First National Bank VISA debit cards will be disconnected for transactions until a realignment takes place for all stakeholders.
“For now, our cards will not be enabled for crypto exchange and related transactions. We entreat our customers to be abreast with the terms and conditions of our accounts. We value relationships with our customers, and we are committed to helping them with a better banking experience” Ms. Laryea concluded.
