• Home
  • Business
  • First national bank to review customer accounts on debit transactions
Image

First national bank to review customer accounts on debit transactions

Head of Retail Banking at First National Bank, Akweley Laryea has announced that complaints from customers to adjust foreign exchange necessitated a critical glance into customer account transactions.

The First National Bank has decided to reverse debit transactions transferred to some customer accounts due to transactions activated by a cryptocurrency exchange.

Mrs. Laryea affirmed that the bank quickly had to confront partners to verify the nature of the complicatedness associated with the transactions after taking a review of customer complaints.

“These customers transacted in Ghana cedis, and that is how they paid for the transactions. The process however required a multi-currency settlement and we are still engaging our partners to resolve this amicably” she said.

As part of resolving the issue, all First National Bank VISA debit cards will be disconnected for transactions until a realignment takes place for all stakeholders.

“For now, our cards will not be enabled for crypto exchange and related transactions. We entreat our customers to be abreast with the terms and conditions of our accounts. We value relationships with our customers, and we are committed to helping them with a better banking experience” Ms. Laryea concluded.

Releated Posts

Nigeria: Moghalu appointed Academy of International Affairs fellow

Professor Kingsley Moghalu, President of the Institute for Governance and Economic Transformation (IGET) and CEO of Sogato Strategies…

ByByInstinctBusinessMar 28, 2024

Kenya: DTB boosts dividend amid Sh6.8bn profit growth

Diamond Trust Bank (DTB) Group has raised its dividend payout to a record of Sh6 per share for…

ByByInstinctBusinessMar 28, 2024

Nigeria: Access Corporation Reports Record-Breaking N612.4 Billion Profit

Access Corporation, Nigeria’s leading finance holding company, has announced a remarkable achievement with a profit after tax of…

ByByInstinctBusinessMar 28, 2024

Ghana: Herbert Krapa named ECG’s new board chairman

President Nana Akufo-Addo has appointed Deputy Energy Minister, Herbert Krapa, as the new Board Chair of the Electricity…

ByByInstinctBusinessMar 27, 2024