Ghana: MTN unveils an enhanced ‘Free After 1 Extra’ plan

Customers subscribed to the MTN ‘Free After 1’ call plan will now benefit from an enhanced customer experience and additional value-added services through the introduction of the ‘Free After 1 Extra’ service.

MTN’s ‘Free After 1’ service, implemented a few years ago, enables customers to extend their call duration at no additional cost after paying for the initial minute.

To subscribe to the service, customers can dial *550# and choose option 6. This activates ‘Free After 1 Extra,’ allowing users to enjoy uninterrupted calls for 60 minutes, with payment required only for the first minute after every subsequent 10 minutes on a call.

Subscribers to this new plan will incur charges only for the initial minute of a 10-minute call, allowing them to extend the call seamlessly for up to an hour without any interruptions.

Customers will be billed for only the first minute in increments of 10 minutes, ensuring a cost-effective and continuous calling experience.

The Free After 1 Extra is an improvement on the Free After 1 plan which requires that the customer drops the call after every 10 minutes.

Chief Commercial Officer of MTN Ghana, Noel Kojo Ganson said, this enhanced plan was introduced based on customer feedback.

“We are confident that the newly introduced, ‘Free After 1 Extra’ service allows customers to stay connected and enjoy uninterrupted calls with their business associates, family, and loved ones.”

“Motivated by our belief that ‘Everybody deserves the benefits of a modern, connected life, we continue to create relevant offers for each customer category to meet their unique needs and preferences.”

MTN remains committed to enhancing customer satisfaction by utilizing technology to create products and services that provide tangible value.

These services encompass offerings such as Free After 1 Extra, MTN Pulse Mashup, and MTN Jara, demonstrating MTN’s diverse range of customer-centric solutions.