Nigeria: African Alliance reaffirms its dedication to prompt claims settlement

African Alliance Assurance commits to prioritizing quick claims settlement to improve Nigerians’ perception of insurance services in the country.

To achieve this goal, the 63-year-old life insurer is currently focusing on enhancing the well-being of both shareholders and customers.

In a resounding affirmation, the managing director of the firm, Joyce Ojemudia said: ‘African Alliance remains committed to swiftly and professionally settling all valid claims, ensuring enduring happiness and satisfaction for our valued customers.’

Therefore, between 2019 and 2023, African Alliance has disbursed over N40 billion for annuity and claims. These payments were distributed across various business units, including Group Life (N5.1bn), Individual Life (N7.5bn), Esusu (N3.4bn), Takaful (N2.8bn), and Annuity (N21.4bn).

Notably, the company’s CEO said, the momentum has carried into 2024, as African Alliance has proactively disbursed over N1.1 billion in claims within the initial 58 days of the year.

Joyce Ojemudia reaffirmed her commitment to stakeholders, emphasizing the continuation of strategic initiatives aimed at positioning African Alliance as a leader in the life assurance industry in Nigeria. These initiatives focus on securing a greater market share while maintaining high standards of integrity and prioritizing customer satisfaction.