CBN prepares to expand Digital Transformation Culture

The financial services industry Central Bank of Nigeria (CBN) is set to expand its digital transformation culture in response to the ever-changing market condition which was concluded recently at Digital Transformation Session, held in Abuja.

Meanwhile, the initiative was expected to identify transformation opportunities that would support the CBN’s corporate objectives, engage customers leveraging digital tools and services, optimize operations which include minimizing running costs, improve service delivery and facilitate collaboration within teams, and transform its products.

According to CBN, the goal was to depend on the four pillars of digital transformation mainly to empower employees of the CBN to re-structure work and productivity.

Consequently, it has witnessed several evolutions within the last two decades and would be subject to many more changes in the next few years, and the CBN has recognised the need to adapt an internal culture and operations to meet present-day reality.

It was stated that, CBN is conversing with Reliance InfoSystems Ltd., Microsoft’s Tier1 Partner in West Africa to drive technology adoption internally and intensify its internal digital transformation culture.

The Deputy Director of CBN, Enterprise Division (IT Architecture and Strategy Division), Mr. Paul Ojeikere, while communicating at the session, highlighted the need for enhancing productivity and collaboration, in order to improve how employees, communicate, collaborate on projects, and develop ideas.

The Managing Director of Reliance InfoSystems, Mr. Olayemi Popoola, expressed gratitude to CBN for the opportunity to collaborate on the initiative, said: “Even with the best practices templates, no external consultant can perfectly pinpoint and successfully drive DT opportunities within an organisation.”

Olayemi restated that it would take employees of the apex bank across all cadres of the organisation to deliberately turn the transformation wheels as they spot opportunities in the course of their daily routines and interactions.