Ghana: Delta assures travelers of world-class services aligned with global standards

Delta Air Lines has reaffirmed its commitment to maintaining consistent standards globally, ensuring a seamless travel experience for the Ghanaian public regardless of departure or destination.

Rahsaan Johnson, Managing Director, International Communications at Delta, noted that recent suggestions that the airline deploys substandard aircraft, personnel and services to Africa, including Ghana, lack accuracy.

“We take pride in offering the same high standards of service across our global network, and Africa is no exception. The suggestion that we compromise on quality in any region is simply not true, and we categorically reject such claims,” he said during a familiarization interaction with the B&FT and other media personal in Atlanta, Georgia.

As air travel rebounds post-pandemic, driven by business, migration, and leisure, Delta Air Lines acknowledges the resurfacing of traditional views on service standards in specific markets. In response, the airline reiterates its dedication to delivering the same exceptional experience to Ghanaian travelers as enjoyed by passengers globally.

Delta emphasized its enduring presence in Africa, with over a decade of operations in Ghana alone. Throughout this period, the airline has continually invested in its African operations, deploying modern aircraft, nurturing top talent through recruitment and training initiatives, and customizing services to cater to the unique needs of its African clientele.

Delta highlighted its long-standing commitment to Ghana, spanning over 17 years of service and transporting over 1.35 million passengers between the country and the United States (U.S.) since 2006. The airline currently operates a daily non-stop service from Accra to New York-JFK, boasting an average load factor of 89 percent in 2023, which Mr. Johnson says is a clear demonstration of customer satisfaction.

“Our commitment to Ghana is evident in the numbers. We invest heavily in ensuring our Ghanaian customers have access to reliable aircraft. Our current fleet serving Ghana consists of the Boeing 767-300, a well-maintained and industry-standard aircraft with a proven safety record,” the Delta Air Lines spokesperson stated.

Delta addressed specific concerns by clarifying that the temporary grounding of a single aircraft (N-195DN) was due to a technical issue and not reflective of broader fleet quality. Emphasizing safety as its paramount concern, the airline underscored its adherence to stringent maintenance protocols and close collaboration with Ghanaian authorities.

“We understand that incidents can raise concerns, but we assure you that we take every measure to ensure the safety and well-being of our passengers. The temporary grounding of this single aircraft was a necessary step to address a specific issue, and it does not reflect on the overall quality of our fleet or operations,” he explained.